Shipping policy

At Heritage Rugs, every rug is handcrafted with exceptional care, and we want your shopping experience to be just as seamless. From secure shipping to hassle-free returns, we're committed to ensuring your complete satisfaction.

Worldwide Shipping

We proudly ship our handcrafted rugs worldwide. Every order is carefully inspected, professionally packed, and dispatched with trusted courier partners to ensure it arrives safely at your doorstep.

Fully Insured Delivery

Your peace of mind is our priority. Every shipment is fully insured against loss or transit damage. In the unlikely event that your order is lost or arrives damaged, we'll arrange either a full refund or a replacement rug at no additional cost.

Once your order has been shipped, you'll receive a tracking number so you can follow its journey from our workshop to your home.