Refund policy
7-Day Hassle-Free Returns
We understand that choosing the perfect rug online can be challenging. If your rug isn't exactly what you expected or you're simply not completely satisfied, you can return it within 7 days of delivery.
We offer:
- Free return shipping
- 100% full refund
- Simple, hassle-free return process
To qualify for a return, the rug should be unused and returned in its original condition, free from stains, damage, odors, or alterations, along with its original packaging whenever possible.
Damaged or Incorrect Orders
If your rug arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery and include a few photographs of the rug and its packaging. Because every shipment is fully insured, we'll resolve the issue promptly by providing a replacement or issuing a full refund.
Refunds
Once your returned rug has been received and inspected, we'll process your refund promptly. Refunds are issued to your original payment method, and the time required for the funds to appear in your account depends on your bank or payment provider.
Need Help?
Our customer support team is always here to assist you before, during, and after your purchase. If you have any questions regarding shipping, returns, or your order, please don't hesitate to contact us.
Thank you for choosing Heritage Rugs. We appreciate your trust and are dedicated to delivering timeless craftsmanship with exceptional customer service.